These Terms of Service ("Terms") govern your use of the Homewise Cleaning website and booking platform (the "Platform") and any cleaning services booked through it. By submitting a booking request, you agree to these Terms. Please read them carefully.
Homewise Cleaning provides residential cleaning services booked through its website and platform (the "Platform"). Homewise Cleaning sets the price for services offered to Customers and manages booking, scheduling, payment, and customer support directly. Cleaning jobs booked through Homewise Cleaning are fulfilled by independently owned and operated cleaning businesses ("Vendors") that Homewise Cleaning works with on a business-to-business basis. Homewise Cleaning selects, screens, and assigns Vendors to fulfill bookings, and remains your point of contact for scheduling, pricing, and customer support.
Vendors who perform cleaning services booked through the Platform are independently owned and operated cleaning businesses, not employees or agents of Homewise Cleaning. Homewise Cleaning screens Vendors for business registration, insurance, and quality standards, and directs first-line customer support and quality resolution, but does not employ Vendors or their staff.
You may cancel or reschedule a booking by contacting Homewise Cleaning. Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee, which will be disclosed to you at the time of booking confirmation. This policy supports the stability of scheduling provided to the cleaning businesses fulfilling your service.
Your assigned Vendor reserves the right to decline cleaning in areas that pose a health or safety risk, including hazardous waste, mold, or pest infestations. Please notify Homewise Cleaning in advance of any allergies, sensitivities, or special product requirements so we can share them with your assigned Vendor.
If you are not satisfied with the quality of a completed cleaning, contact Homewise Cleaning within 24 hours to request a resolution. Homewise Cleaning directly manages quality resolution with the Vendor who completed your service and may offer a redo, credit, or other remedy at its discretion. Homewise Cleaning takes reports of safety concerns, theft, fraud, or serious service failures seriously and will investigate promptly. Our satisfaction guarantee applies to the service tier and tasks included in your original booking, and does not cover requests outside that scope.
You consent to the Vendor completing your service taking photographs of the interior of your residence and any pets present, solely in connection with providing and verifying completion of the service.
To the fullest extent permitted by law, Homewise Cleaning's total liability to you for any claim arising from use of the Platform or services booked through it will not exceed the greater of (a) the amount you paid to Homewise Cleaning in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100). Homewise Cleaning is not liable for indirect, incidental, or consequential damages, or for items left unsecured, valuable items not disclosed in advance, or pre-existing damage to your home. We encourage you to secure fragile or irreplaceable items before your scheduled service.
Vendors fulfilling services through the Platform are required to carry general liability insurance of at least $1,000,000 as a condition of working with Homewise Cleaning. You may request confirmation of coverage by contacting Homewise Cleaning.
You agree to indemnify and hold Homewise Cleaning harmless from any claims arising from your violation of these Terms or misuse of the Platform.
By using the Platform, you consent to receive communications from Homewise Cleaning electronically, including by email and text message (including automated texts related to scheduling and service updates), sent to the contact information you provide. You may opt out of text messages at any time by replying "STOP."
Any dispute arising from these Terms will first be addressed through good-faith direct communication with Homewise Cleaning. If unresolved within 30 days, disputes will be resolved through binding individual arbitration in Mecklenburg County, North Carolina, and not as a class action, collective action, or representative proceeding. Each party waives any right to a jury trial or to participate in a class action.
Homewise Cleaning may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.
Questions about these Terms can be directed to: support@homewisecleaning.com.