You may cancel or reschedule a booking by contacting Homewise Cleaning. Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee, which will be disclosed to you at the time of booking confirmation.
Please ensure your pro can access your home during the scheduled arrival window, whether you're home or provide entry instructions in advance. If your assigned pro arrives during the scheduled window and cannot access your home, a lockout fee of 50% of your service price may apply, since your pro's time was still reserved for your appointment.
Fees charged for completed services are due immediately and are generally non-refundable, since payment reflects work already performed by your assigned pro.
If you are not satisfied with the quality of a completed cleaning, contact Homewise Cleaning within 24 hours. We will work with you and your assigned pro to make it right, which may include a re-clean at no additional cost, consistent with our 100% satisfaction guarantee.
If your home's actual size or condition differs materially from what was provided at booking, Homewise Cleaning may adjust the price to reflect the actual scope of work. You will be notified of any adjustment before it is charged, and may decline the adjustment and cancel the service at that time without a cancellation fee.
For any questions about a specific charge, cancellation, or refund request, please contact us directly and we'll help sort it out.