This Privacy Policy explains how Homewise Cleaning ("Company," "we," "us") collects, uses, and protects information when you use our website and booking platform (the "Platform").
1. Information We Collect
When you submit a booking request or otherwise use the Platform, we may collect:
- Contact information: name, phone number, email address
- Service information: home address, square footage, bedroom count, preferred service date, and any notes you provide (e.g., pet or access instructions)
- Payment information: processed securely through our third-party payment processor; we do not store full card numbers on our own systems
- Usage information: pages visited and interactions with the Platform, collected automatically
2. How We Use Your Information
We use the information we collect to:
- Assign your booking to a vetted Vendor (independent cleaning business) fulfilling services through Homewise Cleaning
- Communicate with you about your booking, including price confirmation and scheduling
- Process payment for completed services
- Improve the Platform and our services
- Respond to customer support requests
- Comply with legal and tax obligations, including 1099 reporting for Vendors
3. How We Share Your Information
We share limited information as necessary to provide the service:
- With the Vendor assigned to your booking: your address, contact information, and any notes needed to complete the service
- With our payment processor: information needed to process your payment securely
- With service providers who help us operate the Platform (e.g., hosting, form/notification tools), under confidentiality obligations
- As required by law, such as in response to a valid legal request
We do not sell your personal information to third parties.
4. Data Retention
We retain booking and customer information for as long as needed to provide our services, maintain business records, and comply with legal and tax obligations.
5. Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to our need to retain certain records for legal or tax purposes.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Platform is not directed to individuals under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.
9. Contact Us
Questions about this Privacy Policy can be directed to: support@homewisecleaning.com.